Claims Information

When trouble strikes and it’s time to make a claim, we will guide you through the claims process and look after your interests with the insurance underwriter. A speedy and satisfactory claim settlement, to the best advantage of our client, is our goal.

In the event of a claim we request you contact our office as soon as practical. If the occurrence is outside business hours please follow these steps:

NEVER authorise repairs or replacement of any item until advised by ourselves or the insurer, the only exception is when emergency repairs are required to secure the premises, ensure you keep all receipts.
Notify Police IMMEDIATELY of any theft, attempted theft or malicious damage.
Ensure you keep a copy of the Police Report, your insurer may request a copy.
While you should not admit liability, that is not an excuse for not providing a high standard of care.
Retain all damaged property until the insurer has advised they no longer require it.
To ensure the claim progresses quickly we will require proof of ownership of the items stolen or damaged, this can be done by photographs, receipts, valuation or owners manual.