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Complaints Policy

Allsafe Insurance Brokers subscribe and adhere to the General Insurance Brokers' Code of Practice and are members of the Financial Ombudsman Service (FOS), an impartial dispute resolution facility. We always strive to ensure our customers have a good experience when dealing with our organisation by exceeding their expectations in everything we do. We do however acknowledge that complaints or disputes do occasionally occur.

What should I do if I have a complaint?

  1. Contact your consultant who handles your insurance and tell us about your complaint. We will do our best to resolve it quickly.

  2. If your complaint is not satisfactorily resolved or if you would prefer to speak with our Complaints Manager please phone our office or put your complaint in writing for the attention of the Complaints Officer. Any written complaint will be acknowledged by the Complaints Manager within 24 hours of receipt of the complaint. We will try and resolve your complaint quickly and fairly.

  3. If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the Financial Ombudsman Service (FOS). FOS can be contacted on 1300 780 808.